Project Case Study

The Challenge

This international insurance carrier struggled under the weight of manual, paper-based processes for claim submission. Burdened by excessive manual workflows and keying in of information, claims took over a week to process. Facing complaints from its clients and wishing to boost claim workflow efficiencies, this client asked HPS for help.

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More Details

Client Name

Beacon

Services Used

Claim Submission
Employer Self-Service
Member Self-Service

Service Area

International

Testimonial

The HPS Portal was rapidly embraced by our clients during the COVID-19 civil restrictions in Trinidad and to a lesser extent in St. Lucia. We saw online claim submissions grow from 10% of our total weekly claims processing to over 50% across an 8-week period. The HPS Portal handled the growth without any performance degradation, allowing us to meet our customers in their time of need. - Robert Boopsingh, Chief Information Officer

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Health Portal Solutions

software-as-a-service web portal engineers

Main Content

International Insurer Automates Claim Submission

Project Case Study

The Challenge

Create a free account to read our solution and download this Success Story as a PDF.